Network Operations Team Lead

Location: London (Full-Time, Permanent)
Salary: Up to £50,000 + Bonus
Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme and more.

Our client, a leading provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function.

This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved in the design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service.

What you'll do

• Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture.
• Act as the senior technical escalation point for complex incidents, service requests and network-related issues.
• Manage the day-to-day operation of network services, ensuring high levels of availability and performance.
• Commission, maintain and upgrade core network infrastructure across a service provider environment.
• Plan and implement network changes while minimising operational risk and customer impact.
• Work closely with customers, internal stakeholders and third-party suppliers to resolve technical issues.
• Develop and maintain technical processes, procedures and knowledge base documentation.
• Drive continuous improvement initiatives, including automation, monitoring and operational efficiencies.
• Ensure network documentation remains accurate, detailed and up to date.
• Support planned and emergency out-of-hours maintenance activities when required.

You'll work closely with engineering, service delivery and operational teams to ensure customers receive a reliable, secure and high-quality networking service.

What we're looking for

• Minimum 5 years' experience within a Network Operations, Service Desk, ISP or MSP environment.
• Previous experience leading or mentoring technical networking teams.
• Strong hands-on experience with routing, switching and wireless technologies.
• Excellent understanding of TCP/IP networking, MPLS and VPLS environments.
• Extensive experience supporting Juniper networking technologies within a service provider environment.
• Strong knowledge of BGP, RSVP-based MPLS networks, dual-stack networking and route reflectors.
• Experience with network automation, scripting and operational tooling.
• Knowledge of DDoS mitigation technologies and network security best practices.
• Understanding of industry frameworks such as PCI DSS, ISO 27001 and ITIL.
• Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.

Desirable Experience

• CCNA and/or CCNP certification.
• JNCIA-Junos or equivalent networking certifications.
• ITIL Foundation certification.
• Degree educated or equivalent industry experience.
• Experience with network monitoring platforms such as SolarWinds.
• Exposure to CRM and ERP platforms including Salesforce or Oracle.

Why join?

• Join a growing and ambitious technology organisation with significant investment in its network infrastructure.
• Lead a skilled technical team within a fast-paced and collaborative environment.
• Influence operational strategy, service improvements and automation initiatives.
• Competitive salary, bonus scheme and employee share plan.
• Private healthcare, pension, life assurance and income protection.
• 25 days annual leave, increasing with length of service.
• Wellbeing support, travel loan and discounted gym membership schemes.

The ideal candidate will be a proactive leader with strong technical expertise, excellent problem-solving skills and a passion for delivering outstanding network services.

Apply now to lead a high-performing Network Operations team and help shape the future of critical connectivity services.