Reed
Production Manager
Location: Thatcham
Working Hours: Monday to Friday, 7:00am – 4:00pm or 6:00am – 3:00pm
Salary: £28,000 – £31,000 per annum (DOE)
We are recruiting for an experienced and hands-on Production/Operations Manager to join a fast-paced commercial environment known for delivering high-quality service. This is an excellent opportunity for a proactive leader who thrives in a busy setting and can effectively manage both people and processes—particularly as the business approaches its peak summer period.
Key Responsibilities
Operational Management
- Oversee daily operations from intake through to dispatch, ensuring smooth workflow across the production line
- Lead daily morning briefings to review performance, set targets, and address any operational challenges
- Monitor and achieve key performance indicators (KPIs)
- Ensure compliance with health & safety and operational procedures
- Continuously identify and implement process improvements to increase efficiency
Team Leadership
- Lead, motivate, and support a diverse workforce, including individuals with varying levels of English fluency
- Train, develop, and regularly review team performance
- Effectively plan staffing levels in line with workload and budgets
- Provide hands-on support when needed, including stepping in early (from 6am) in the absence of a Team Leader
Quality & Customer Service
- Maintain high service standards and resolve issues quickly and effectively
- Act as a key point of contact for clients, ensuring expectations are consistently met
- Support onboarding of new clients, including planning resources and workflow integration
Stock & Equipment Management
- Manage stock levels and ensure timely ordering of supplies
- Oversee equipment maintenance, minimising downtime and disruption
Finance & Reporting
- Assist with budget management and cost control
- Analyse operational data to identify trends and drive improvements
- Provide regular performance updates to the Operations Director
Skills & Experience Required
- Proven experience in operations or team management (laundry or production environment advantageous)
- Strong leadership skills with the ability to engage and communicate across diverse teams
- Highly organised with excellent multitasking abilities in a fast-paced environment
- Calm under pressure with strong problem-solving skills and a proactive approach
- Confident using Microsoft Office and reporting systems
Personal Attributes
- Strong organisational and administrative skills, with attention to detail
- Excellent customer service mindset
- A positive, can-do attitude and approachable leadership style
- Ability to think quickly, make decisions, and keep operations running smoothly in a busy production setting
Benefits
- 28 days holiday (including bank holidays)
- Company pension scheme
- Free onsite parking
- Complimentary refreshments (tea, coffee, soft drinks, and summer treats)
- No weekend or bank holiday work (unless business-critical)
To apply for this job please visit www.reed.co.uk.
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