Customer Co-ordinator

Stoke

Health and Safety background

Your new company

You will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team. This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience. You will join a collaborative and supportive environment where teamwork and customer focus are key.

Your new role

As a Temporary Customer Services Co-ordinator, you will play a critical role in delivering a professional and efficient customer service function, with a particular focus on property-related enquiries and coordination.Key responsibilities will include:

• Acting as the first point of contact for customer enquiries, managing both inbound and outbound communications
• Coordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescales
• Scheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customers
• Managing void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checks
• Ensuring all health and safety requirements are followed when coordinating repairs, maintenance and property access
• Maintaining accurate records, documentation and system updates to support service delivery and KPI reporting
• Liaising with internal teams and external partners to ensure a seamless customer journey
• Supporting wider administrative tasks including inbox management and general coordination duties

What you'll need to succeedTo be successful in this role, you will have:

• Proven experience in a customer service, scheduling or coordination role, ideally within property, housing or repair environments
• A strong understanding of health and safety principles within a property or facilities setting, including:
• Awareness of statutory compliance requirements such as gas safety, electrical testing, fire safety and water hygiene checks
• The ability to identify and escalate potential risks to customers, contractors or colleagues
• Experience ensuring work is carried out in line with safety procedures and organisational policies
• Knowledge of safe working practices when coordinating contractors and property access
• An understanding of the importance of accurate record keeping for compliance and audit purposes
• Excellent communication skills, with the confidence to liaise with customers, contractors and internal stakeholders
• Strong organisational and prioritisation skills, with the ability to manage a high volume of tasks
• A proactive and customer-focused approach, ensuring a high standard of service delivery
• Good IT skills across Microsoft Office and internal systems

What you'll get in return

• Competitive hourly rate of £15-£16 per hour (dependent on experience)
• Weekly pay through Hays
• Holiday pay accrual
• Flexible temporary assignment with potential for extension
• Opportunity to gain valuable experience within a reputable organisation
• Ongoing support from a dedicated Hays consultant

If you are an experienced Customer Services professional with strong coordination skills and a solid understanding of health and safety within a property setting, please apply now.

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