Reed
REED Business Support is working with a well established organisation in Newcastle upon Tyne, supporting them with the recruitment of a Spare Parts Team Leader. This is a key leadership role where you will not only manage and develop a team of Coordinators but also take ownership of your own portfolio of customer accounts, suppliers, and orders.
You will play a vital role in driving performance, improving processes, and supporting commercial growth by combining strong leadership with a customer focused, detail driven approach.
Key Responsibilities
Parts Coordination and Customer Management
- Manage your own portfolio of customer enquiries and parts orders from quotation through to invoice and completion
- Act as the escalation point for key customers and resolve complex issues efficiently
- Build and maintain strong relationships with OEM suppliers, escalating performance issues where required
- Ensure accurate and up-to-date records are maintained in CRM (Dynamics 365) and Business Central
- Oversee team compliance with SLAs including response times and delivery expectations
Team Leadership and Development
- Lead, mentor, and develop a team of Spare Parts Coordinators
- Conduct regular 1:1s, performance reviews, and annual appraisals
- Set clear KPIs covering operational output and proactive sales activity
- Drive team capability through training and knowledge sharing
- Hold weekly team meetings to review pipeline, orders, and improvement actions
- Address performance issues constructively and promptly
Commercial Growth
- Shift team activity from reactive processing to proactive sales engagement
- Drive quotation follow ups, upselling, and re-engagement of dormant accounts
- Ensure strong margin management, escalating exceptions where necessary
- Collaborate with internal teams (Operations, Service, Sales, Workshop, etc.) to maximise opportunities
- Provide accurate data and insights to support commercial strategy and customer reviews
Reporting and Compliance
- Deliver weekly performance reports on team output, pipeline, and key accounts
- Ensure compliance with QHSE and ISO standards
- Support system improvements in Dynamics 365 and Business Central
- Promote continuous improvement across processes and performance
Experience and Skills Requied
- Proven experience in a B2B parts or technical sales environment
- Hands on experience managing orders from quotation through to invoicing
- Previous experience leading or supervising a small team
- Strong track record of improving team performance and driving proactive sales activity
- Confident dealing with customer escalations and supplier negotiations
- Strong CRM experience (e.g., Dynamics 365)
- Proficient in Microsoft Office and ERP/order management systems
- Knowledge of international shipping, customs, and Incoterms
Personal Attributes
- Hands-on, lead from the front approach
- Proactive and results driven
- Strong problem solving and organisational skills
- Calm under pressure, especially during escalations
- Passionate about developing others and building high performing teams
- Professional, honest and reliable
Hours of Work:
Monday – Thursday, 8:30am – 5:00pm
Friday – 8:30am – 3:30pm
Please note that this role is fully office based.
To apply for this job please visit www.reed.co.uk.
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