Hotel Duty Manager

The shifts are 630am – 330pm and 3pm to 11pm / 5 out of 7 days including evenings and weekends

Based in Uxbridge

£18.57 per hour

6 – 12 months

Main accountabilities:

• Leading by example to develop and motivate the team.
• Operate the Opera Hotel Property Management System to effectively manage all guest reservations.
• Support completion of month end financial submission.
• Recruiting, training and actively managing in house staff to ensure a satisfactory performance is achieved on time.
• Ensuring that staff whilst on duty, are working to the standards expected by management and that accurate records on time sheets are recorded for payment purposes.
• Must be able to arrange cover or step in should there be a staff shortage on shift
• Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
• Confer and co-operate with other department managers to co-ordinate hotel activities
• Answer questions about hotel policies and services, and resolve customers complaints.
• Purchase supplies or services from outside vendors
• Inspect hotel for cleanliness and appearance.
• Co-ordinate front-office duties and resolve problems.
• Greet and register guests.
• Collect payment and cash up and record money earned and spent.
• Assign duties to workers and schedule shifts to suit the needs of the business
• Analyse financial information, create reports to meet the requirements of the business as requested.
• Coach colleagues on how to do undertake the duties of their role and motivate them to finish projects, and meet deadlines.

Additional Duties & Responsibilities

• Ensuring that customers receive the correct standard of service delivery to the specified standard on time and in a pleasant and polite manner
• Be able to advise dissatisfied customers on Customer Complaints procedure and try to rectify problems
• Be visible and available to guests in the restaurant, lounge and bar areas during peak service times.
• Whilst on duty, ensure that all standard checklists are implemented, used as prescribed and guidance is followed across all areas.
• To ensure the cleanliness and checking of public areas and back of house and hotel surrounds are carried out efficiently and that it is clean according to the hotel operating standards
• Ensuring that expenditure is kept within budget by careful monitoring and seeking approval for additional expenditure prior to ordering.
• Ensuring that the University and hotel's financial procedures are followed.
• Ensuring that staff provide you with correct and accurate information to enable payments to be processed.
• Aim to achieve maximum occupancy levels in order to maximise income potential and to record the appropriate statistics accurately.
• Ensuring that procedures are in place and followed for banking and keeping all takings and monies securely.
• Presents a weekly business update to the Head of Hotel and attend a formal monthly financial review.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.