The role involves a mix of property casualty work, subrogated recovery and policy advice work for a wide range of Insurance clients.  
The successful applicant will be responsible for their own case load of files and for undertaking individual file handling tasks in support of senior File Handler(s).
They will also assist with litigated motor recovery claims. 

Key Responsibilities

The work handled by the successful applicant will include the following  

• Running their own case load of pre and post-litigation property damage files Adhering to court deadlines and managing files in accordance with court timetables 
• Conduct of Court hearings 
• Instructing experts
• Instructing and working with Counsel 
• Carrying out detailed reviews of quantum
• Liaising with clients/other insurers/third parties 
• Liaising with policyholders and witnesses
• Negotiating settlements 
• Drafting pleadings/court documents 
• Assisting other file handlers with their case loads 
• Any other tasks as they arise to efficiently run their caseload  

Working Hours  
35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.Primary location for this role is home working.The office location is Glasgow.  

Skills, Knowledge & Expertise

• Experience of handling pre and post-litigation damages claims 
• Experience of insurer funded property damage work
• Experience of conducting court hearings up to and including Proofs 
• Experience of drafting court documents and understanding of processes 
• Good telephone and communication skills with people at all levels inside and outside the business 
• An ability to organise workload, prioritise tasks, use initiative and proactively progress client matters 
• Calm under pressure with the ability to re-prioritise and delegate effectively when required 
• A keen eye for detail and an ability to analyse evidence
• Team player 
• Self-confidence 
• Good Literacy and IT skills 
• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met 
• Ability to work effectively within the Keoghs Shared Behaviour framework  

Personal Effectiveness

• Team Commitment – Values others’ perspectives  
  Works collaboratively and listens actively, showing respect for the views, needs and expertise of colleagues and stakeholders.
• Resilience – Demonstrates self-control  
  Maintains professionalism and composure under pressure, adapting calmly to challenges and fast-changing priorities.
• Passion for Growth and Improvement – Systematically improves performance  
  Takes ownership of personal development, seeks feedback, and consistently looks for ways to enhance skills, processes and outcomes.
• Embracing Change – Responds positively to change  
  Adapts quickly to new ways of working, embraces innovation, and supports continuous improvement across the team.

Business Focus

• Client Care – Works to add value for the client  
  Builds strong relationships, understands client needs, and delivers a high-quality service that supports long-term partnerships.
• Decision Making  
  Uses sound judgement to make informed decisions, balancing risk, commercial awareness and the needs of the business.
• Negotiation, Influence and Persuasion  
  Communicates clearly and confidently, influencing outcomes and building agreement through a professional and solutions-focused approach.
• Commercial Insight – Considers and understands commercial implications

Job Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation