Hays Specialist Recruitment Limited
Location: Birmingham (Hybrid Working)
Contract 2 Days a Week for 6 Months
About the Role
We are looking for an experienced Senior Project Manager to lead a major organisational transformation programme across Bereavement, Registration, and Mortuary Services.
This is a high-impact role focused on modernising critical public services, improving compliance, enhancing operational efficiency, and delivering compassionate, citizen-focused service delivery. You will work at the heart of local authority operations, leading change across sensitive and highly regulated areas.
Key Responsibilities
- Lead the end-to-end delivery of organisational change programmes across Bereavement, Registration, and Mortuary services
- Design and implement new operating models, processes, and service structures to improve efficiency and service quality
- Drive service transformation, ensuring alignment with statutory responsibilities and best practice
- Develop and implement policies, procedures, and governance frameworks
- Lead procurement and commissioning activities, including drafting specifications, tender documentation, and evaluation
- Establish and monitor KPIs and performance frameworks to drive continuous improvement
- Manage budgets, resources, and timelines across complex programmes
- Engage and influence senior stakeholders, including council leadership, public health teams, and external partners
- Lead multidisciplinary teams through change, ensuring effective communication, engagement, and adoption
- Ensure services are delivered with sensitivity, dignity, and compliance, particularly in bereavement and mortuary settings
- Manage risk, legislative compliance, and regulatory obligations
Essential Experience & Skills
- Proven experience delivering organisational change / transformation programmes within local government or public sector
- Strong background in Bereavement Services, Registration Services, Mortuary Services, Environmental Health, or related regulatory services
- Experience developing and implementing operational models, policies, and service improvement strategies
- Demonstrated ability to lead service reviews, restructures, and transformation initiatives
- Experience managing budgets (multi-million £) and teams
- Expertise in procurement, commissioning, and contractor management
- Strong understanding of legislative and regulatory frameworks relevant to public protection or statutory services
- Excellent stakeholder management, leadership, and communication skills
- Ability to lead teams through sensitive and complex organisational change environments
- Proven experience managing TUPE transfers, including staff consultation, risk management, and seamless transition of services within regulated public-sector environments.
Don't miss this opportunity to make a real impact-apply now by sending your updated CV.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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