The Compliance Manager will play a key role in overseeing regulatory compliance, privacy and consumer protection across the business.

Client Details

The company is a well-established, medium-sized organisation in the retail industry. They are committed to maintaining the highest standards of compliance and ensuring smooth operations across their business.

Description

Key Responsibilities

Regulatory Compliance & Governance

· Maintain compliance framework covering:

· Data protection (UK GDPR, DPA, PECR)

· Consumer protection (DMCCA)

· Advertising compliance (ASA/CAP)

· Fraud prevention requirements

· Ensure business practices, policies, and customer interactions meet regulatory standards

· Provide clear, commercially minded, pragmatic compliance guidance

Privacy & Data Protection

• Own the organisation's data protection framework and policies
• Ensure all uses of personal data are lawful, transparent, and compliant

· Oversee Subject Access Requests (SARs), law enforcement data requests and data breach reporting

· Advise on privacy risks across business and marketing activity

Consumer Protection & Marketing Compliance

· Ensure compliance with DMCCA and ASA/CAP Code

· Provide commercial oversight of customer and marketing activity

· Support resolution of customer queries and complaints

Fraud Prevention & Risk

• Work with the fraud team to protect customers, suppliers, and the business
• Ensure controls are effective, proportionate and aligned to evolving threats

Regulatory Engagement

· Manage relationships with Trading Standards, ICO, and ASA

· Handle regulatory enquiries, investigations, and reporting

· Represent the business in external communications

Stakeholder Engagement

• Partner with including Directors and leadership teams

· Collaborate across Customer Services, Retail, Marketing, IT, HR and Group functions (Privacy, Legal, Risk)

Profile

Essential

• Minimum 5+ years' experience in a regulatory compliance role
• Commercially minded.
• Strong expertise in:
  • Data protection and privacy regulation
  • Consumer protection legislation (including DMCCA)
  • Marketing/advertising compliance (ASA/CAP)
• Proven experience engaging directly with regulators
• Strong understanding of fraud risk and prevention frameworks, ability to balance regulatory requirements with commercial objectives
• Experience managing high-risk issues, complaints, and regulatory enquiries

Desirable

• Experience in a large or medium sized business providing services to consumers
• Formal compliance, legal or risk qualification (e.g. ICA, CIPP/E, or equivalent)

Job Offer

• Competitive salary ranging from £55,000 to £65,000 per annum, with bonus
• Hybrid working arrangement for improved work-life balance.
• Permanent position with opportunities for career progression.
• Inclusive and supportive company culture.

This is an excellent opportunity for a Compliance Manager to make a meaningful impact within the retail industry. Apply today to take the next step in your career!