Reed
Reed Technology is partnering with a leading Edinburgh-based organisation to recruit an IT Service Desk Team Lead. This is an excellent opportunity for an experienced IT support professional to lead a small team while remaining hands-on with technical operations and escalated support issues.
As the Team Lead, you will oversee the day-to-day delivery of IT support services, mentor Service Desk Analysts, and act as the senior escalation point for complex technical incidents.
Key Responsibilities
- Lead, mentor, and develop a small team of IT Support Analysts, fostering a high-performing and customer-focused support function.
- Serve as the senior 3rd-line escalation resource for complex technical issues, ensuring efficient and effective resolution.
- Administer and maintain Microsoft Azure, Microsoft 365, Intune, Identity and Access Management (IAM), and Mobile Device Management (MDM) platforms.
- Take ownership of office IT operations, including device deployment, lifecycle management, asset tracking, and provisioning processes.
- Promote and implement IT security best practices across systems, user access, devices, and operational processes.
- Maintain and enhance Jira workflows, technical documentation, and ITIL-aligned service management processes, driving continual improvement and operational efficiency.
Requirements
- Proven experience in a similar Service Desk Team Lead or IT Support leadership role.
- Demonstrable success in developing support teams and delivering high-quality IT services.
- Strong technical expertise in Azure, Microsoft 365, Intune, and MDM solutions.
- Good understanding of IT security principles and best practices.
- Experience with PowerShell scripting and systems automation would be highly advantageous.
What's on Offer
- Permanent position.
- Salary of up to £55,000 per annum.
- Hybrid working arrangement with up to two days per week in the office.
- Central Edinburgh location.
To apply for this job please visit www.reed.co.uk.
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