Do you see yourself leading a busy leisure centre and making a real impact every day?

Can you use your experience to deliver excellent customer service and ensure safe operations?

Does the idea of joining a dynamic and growing leisure service excite you?

If yes, we have the perfect role for you!

Our Southwark Leisure Service is looking for a passionate and dedicated Duty Manager to join our amazing team at The Castle Leisure Centre and help make a difference today.

About the Role:

As a Duty Manager, you will be a key member of the centre’s Management Team, taking responsibility for the smooth and safe operation of the facility during your shifts. You will lead teams on duty, ensure high standards of customer care, and respond effectively to any incidents.

Key responsibilities include:

• Taking full responsibility for the operation of the centre, including keyholding, opening/closing, and security
• Implementing all Normal and Emergency Operating Procedures
• Leading and managing staff on duty to ensure excellent service delivery and centre presentation
• Ensuring compliance with Health & Safety, legislation, and Council policies
• Managing incidents and leading responses to emergency situations

About You:

We are looking for a responsible, confident, and customer-focused individual who thrives in a fast-paced environment.

You will have:

• A calm and professional approach under pressure
• Excellent verbal communication and interpersonal skills
• Strong organisational, numerical, and written skills
• Experience in a supervisory role within leisure, hospitality, or a service environment (desirable)
• Knowledge of the day-to-day running of a busy leisure centre (desirable)
• A commitment to delivering outstanding customer service

About the Team:

You will be part of a supportive and motivated leisure team committed to delivering high-quality services to the community. This is an exciting time to join Southwark Leisure, with opportunities to:

• Contribute to a growing, council-led leisure service
• Develop your skills through training and career progression
• Work in a collaborative environment focused on community wellbeing and inclusion

For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert.

Additional Information:

Use this space for highlighting key parts of the role:

• Hours of work, 36 hours per week (including weekends).
• Type of contract: FTC, Secondment
• This post requires a Disclosure and Barring Service (DBS) clearance at Enhanced level.

Benefits and more information:

https://jobs.southwark.gov.uk/why-us/

Recruitment Timeline:

Advert close date: 11:59pm on Sunday 12th July 2026.

Shortlisting date: Wednesday 15th July 2026.

Interview date: week commencing Monday 20th July 2026.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

About Southwark:

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises, and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.?Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Attachments

• Duty Manager – Job Description and Person Specification