Hamilton Woods
Housing Officer
Leeds
Permanent
39 hours pw
£33,000
Hamilton Woods Associates are recruiting for a number of Housing Officers on an initial temporary basis to work across leasehold and shared ownership properties. Office working will be required at least 4 days a week in the organisations Leeds based offices.
Key Responsibilities of the Housing Officer:
- Acting as the first point of contact for customers living within shared ownership and leasehold properties
- Managing rent arrears cases and enquiries
- Maximising income collection for the business, including rent and service charges
- Negotiating feasible repayment plans for customers
- Managing complaints of anti-social behaviour
- Liasing with third party property management agents, developers and customers
- Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice
- Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.
- Attending court to represent the organisation at repossession hearings
- Supporting the team with regards to customer feedback, including customer satisfaction surveys
- Maintaining accurate records of customer accounts and changes to existing accounts
Requirements of the Housing Officer:
- 1 year + worth of property management experience in affordable housing or private rental sector
To apply for this job please visit www.reed.co.uk.
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