Customer Support Executive

Location: Rayleigh, Essex

Salary: £27,000 – £29,000 per annum (Dependent on Experience)

About the Role

We are seeking an enthusiastic and organised Customer Support Executive to become an integral part of our clients growing team based in Rayleigh. This is an excellent opportunity for someone who enjoys providing first-class customer service while supporting sales activities in a busy manufacturing and distribution environment.

The successful candidate will be responsible for managing customer enquiries, processing orders, preparing quotations and working closely with colleagues across production, logistics and purchasing to ensure customers receive an efficient and professional service from enquiry through to delivery.

Key Responsibilities

• Respond to customer enquiries by telephone and email in a timely and professional manner.
• Accurately process customer orders and maintain order information using the company's business management system.
• Prepare customer quotations and proactively follow up to maximise sales opportunities.
• Develop and maintain positive relationships with both new and existing customers.
• Provide advice on product availability, pricing, lead times and delivery schedules.
• Resolve customer issues efficiently, ensuring a positive outcome wherever possible.
• Coordinate with warehouse, production and purchasing departments to ensure orders are fulfilled accurately and on schedule.
• Monitor the progress of customer orders and communicate updates throughout the process.
• Identify opportunities to promote additional products and services that meet customer needs.
• Maintain accurate customer records and update internal systems accordingly.
• Provide administrative support to the sales team, including preparing documentation and assisting with account management.
• Carry out general office administration and other duties as required to support the wider team.

Skills & ExperienceEssential

• Previous experience in a customer service, internal sales or sales administration position within an office based environment
• Excellent verbal and written communication skills.
• Strong organisational abilities with the capability to manage competing priorities.
• Experience working within a fast-paced commercial environment.
• High level of accuracy and attention to detail.
• Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
• Experience using ERP or order processing software.
• A proactive approach with a willingness to learn new systems and processes.
• Ability to work both independently and collaboratively within a team.

Desirable

• Experience within a manufacturing, engineering or distribution business.
• Knowledge of Sage 200 or similar business software.
• Understanding of stock control or order fulfilment processes.

Personal Qualities

We're looking for someone who is:

• Friendly, approachable and customer-focused.
• Well organised with excellent time management skills.
• Confident communicating with customers and colleagues at all levels.
• Able to remain calm and professional when working to deadlines.
• Commercially minded with an eye for identifying sales opportunities.
• A positive team player who takes ownership of their workload.
• Flexible and adaptable to changing business needs.
• Reliable, dependable and committed to delivering high standards.

Working Environment

This role is based within a busy manufacturing and distribution operation where no two days are the same. You'll be part of a supportive team, managing a varied workload while ensuring customers receive a consistently high level of service. The position requires excellent organisation, attention to detail and the ability to prioritise effectively in a fast-moving environment.

Performance Indicators

Success in this role will be measured through:

• Delivery of outstanding customer service.
• Accuracy and efficiency of order processing.
• Timely responses to customer enquiries.
• Contribution towards sales growth and departmental KPIs.
• Effective teamwork and cross-department collaboration.
• Accurate maintenance of customer records and administration.