Operations & Customer Service Administrator | Central Bristol | Permanent
£27,000 – £30,000 DOE | Hybrid & Flexible Working Available

Robert Half are working with a friendly, family-run business based in Central Bristol, who are looking to recruit an Operations & Customer Service Administrator to join their close-knit and supportive team.

This is a fantastic opportunity for someone who enjoys variety in their role and takes pride in keeping things organised behind the scenes. The business has a relaxed and collaborative culture, with a genuinely supportive working environment. Hybrid and flexible working is available, alongside onsite parking.

The successful candidate will play an important role in supporting the day-to-day operations of the business, helping to ensure orders are processed efficiently and customers receive a high standard of service.

Key Responsibilities

• Processing customer orders accurately and efficiently, ensuring all information is recorded correctly and completed within agreed timescales
  * Liaising with customers via phone and email to provide updates, answer queries and resolve day-to-day issues in a professional and friendly manner
  * Supporting the operational team with general administrative tasks and coordination activities
  * Maintaining accurate records and updating internal systems and databases
  * Coordinating deliveries, orders and supplier communications where required
  * Assisting with invoicing, documentation and order-related administration
  * Managing incoming calls, emails and customer enquiries, ensuring excellent service at all times
  * Supporting with scheduling, logistics and general office coordination duties
  * Preparing and formatting documents, spreadsheets and reports as required
  * Providing wider administrative support to the team and assisting with ad-hoc tasks when needed

Person Specification

• Strong organisational and administrative skills with excellent attention to detail
  * A positive and approachable attitude with strong customer service skills
  * Confident communication skills, both written and verbal
  * Ability to manage workload effectively and prioritise tasks independently
  * A proactive and hands-on approach with willingness to support across the business
  * Comfortable working within a small team environment

Skills & Experience
* Previous experience within an administration, operations support or customer service role
* Good IT skills including Microsoft Office applications such as Word, Excel and Outlook
* Experience processing orders or supporting operational processes would be advantageous
* Experience working within a small business or customer-focused environment would be beneficial

Package & Benefits
* Salary: £27,000 – £30,000 depending on experience
* Hybrid and flexible working available
* Central Bristol location with parking available
* Friendly and supportive family-run business
* Stable, long-term opportunity within a welcoming team environment

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