Description The Guest Resolution Supervisor is responsible for supervising the Welcome Team, ensuring an exceptional arrivals and day‑visit experience, and acting as the on‑resort point of contact for escalated guest issues throughout the day and evening. You will resolve issues that cannot be completed centrally, coordinate accommodation actions, and ensure all escalated tasks from the Central Team are owned, completed and closed‑off to a high standard. You will: • Lead and supervise the Welco…