Investment. Tech. Freedom. Ambition.

At Intrum, technology is transforming the way we support customers and clients across the financial ecosystem. We are investing in modern platforms, intelligent automation, AI-enabled capabilities, and engineering excellence to create secure, scalable, and insight-led digital solutions.

We are looking for a Principal Software Development Engineer to play a pivotal role in shaping the future of our customer-facing digital platforms and technology solutions. This is an opportunity to guide technical direction at scale, influence engineering strategy, and build resilient customer-facing platforms that make a real impact within a highly regulated environment, while creating a culture of enablement where engineers are empowered to innovate, learn and deliver their best work.

You will work across cloud-native architectures, microservices, AI-assisted engineering practices, and modern DevSecOps delivery models – collaborating with talented engineers, product teams, and senior stakeholders to support innovation and operational excellence.

This role has the added flexibility of hybrid working with travel to our UK offices in Manchester, Reigate or Glasgow, as required.

If you are passionate about modern engineering, thrive in complex environments, and want the freedom to shape how technology evolves, we would love to hear from you.

What you will do

• Guide the architecture, design and development of scalable customer and client platforms, implementing cloud-native microservices, orchestration layers and serverless solutions across AWS and Azure, including AWS Lambda, DynamoDB, APIs, event-driven services, AWS Connect, Genesys Cloud, payments, web portals, communications and collection services.

• Set technical direction and engineering standards across teams, promoting modern cloud-native, serverless and AI-assisted engineering practices.

• Mentor and support Software Development Engineers and Forward Deployed Engineers, building capability, promoting reusable engineering patterns, shared tooling and fostering a culture of continuous improvement.

• Drive DevSecOps excellence through CI/CD pipelines, Infrastructure as Code using AWS SAM and CloudFormation, Database-as-Code (Redgate Flyway), automation frameworks and software quality practices.

• Take ownership of critical customer systems, ensuring operational resilience through observability, monitoring, metrics, tracing, alerting, performance optimisation and rapid incident response.

• Collaborate closely with Product, Delivery, Operations and Commercial teams to shape technical solutions, delivery plans and strategic outcomes.

• Champion secure-by-design, privacy-by-design and compliance-by-design principles, ensuring alignment with UK GDPR, FCA Consumer Duty and secure coding standards.

• Guide the adoption of intelligent platform capabilities, including AI-enabled workflows, automation and smart customer engagement solutions.

• Devoted to the FCA principle of Consumer Duty; by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.

What we are looking for

• Extensive experience in software engineering, including operating at Principal Engineer or senior technical leadership level.

• Expert knowledge of Python, React, TypeScript, SQL, APIs, microservices, event-driven architecture and cloud platforms (AWS and Azure), including services such as AWS Lambda and DynamoDB.

• Strong experience with CI/CD pipelines, Infrastructure as Code (including AWS SAM and CloudFormation), Database-as-Code (Redgate Flyway), automation frameworks, DevSecOps practices and automated testing.

• Experience working with customer contact platforms such as AWS Connect, Genesys Cloud or similar contact centre technologies.

• Proven ability to design and deliver secure, scalable and resilient cloud-native solutions within complex enterprise environments.

• Strong understanding of observability, operational support, reliability engineering and end-to-end ownership practices.

• Knowledge of regulated financial services environments, including UK GDPR, FCA Consumer Duty and secure engineering principles.

• Excellent communication, mentoring and stakeholder management skills, with the ability to influence technical direction and collaborate across multiple teams and functions.

• A passion for engineering excellence, continuous improvement and adopting modern technologies, including AI-enabled development practices.Bottom of Form

You will have the opportunity to shape the future of customer technology within a business investing heavily in digital transformation, AI capability, and modern engineering excellence.

At Intrum, you will have the freedom to innovate, the support to grow, and the opportunity to work on technology that delivers meaningful outcomes for both clients and customers.

What we offer: At Intrum we offer not only a challenging and rewarding career but also:

• Lifestyle: A competitive salary and attractive benefits package including 33 days holidays including bank holidays upon commencement, with the ability to buy more or sell back. You can participate in gadget schemes. Contributory workplace pension scheme. Additionally, you'll get an extra day to celebrate your birthday.

• Opportunities to grow: You'll receive training and coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.

• Health: You'll have access to private medical insurance, life assurance, and more.

• Wellbeing: You'll enjoy discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme. You'll also have sociable working hours and breakfast/ snacks provided in the office.

• Supportive, open, and value-driven culture: Ethics. Dedication. Solutions. Empathy. Our values aren't just words hanging in the reception. They guide us all daily. It's what makes our culture inclusively open, inspiringly supportive and rich in diverse perspectives. It's why Intrum is a natural home for people ready to make a difference. And it's why people like you recognise this is the place to do just that.

How to apply:

If you are interested in this position and believe yo