Reed
WF Postcode Area | Full-Time, Permanent
28k-30k + Bonus Scheme
Monday – Friday, 8:00am – 5:00pm
Our client, a leading supplier of equipment and solutions to the construction, plant hire, landscaping and groundcare sectors, is looking to recruit a Technical Support Advisor to join their busy and growing team within the WF postcode area.
This opportunity would suit someone with hands-on knowledge of small plant machinery, construction equipment, landscaping machinery or groundcare products who enjoys helping customers and providing technical advice. Previous sales experience is not essential; what is most important is your technical understanding, willingness to learn and ability to build rapport with customers.
The Role
As a Technical Support Advisor, you'll be the first point of contact for customers, supporting them with product enquiries, technical advice, parts identification and order processing.
Key Responsibilities
• Responding to customer enquiries in person, over the phone and via email
• Providing technical advice on small plant machinery, landscaping equipment and associated products
• Assisting customers with identifying and sourcing parts and components
• Preparing customer quotations and processing orders
• Supporting customers visiting the showroom and trade counter
• Following up customer enquiries and quotations
• Building strong relationships with both business and consumer customers
• Liaising with suppliers and internal departments to ensure customer requirements are met
• Delivering excellent customer service throughout the entire customer journey
What We're Looking For
Essential
• Technical knowledge of small plant machinery, construction equipment, landscaping machinery or groundcare products
• Strong customer service and communication skills
• Ability to understand customer requirements and provide practical solutions
• A proactive and organised approach to work
• Confidence communicating with customers both face-to-face and over the phone
Desirable
• Experience working with plant hire equipment, construction machinery, landscaping equipment, lawn and garden machinery or outdoor power equipment
• Knowledge of technical parts and components
• Experience within a workshop, trade counter, parts department, hire desk or technical support environment
• Experience producing quotations or processing orders
What's On Offer?
• Competitive salary
• Bonus scheme
• Monday to Friday working hours
• Stable, long-term career opportunity
• Supportive and collaborative team environment
• Training and development opportunities
To apply or find out more about this opportunity in the WF postcode area, please contact us for a confidential discussion.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Sales Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.