Customer Account Executive
Salary: up to £30,000
Location: Shipley
Hours: Full Time

Are you an organised and customer-focused Customer Account Executive looking for a varied role where no two days are the same?

Elevation Recruitment Group are delighted to be working with an innovative manufacturing business to recruit an Account Executive to join their growing team. This is an exciting opportunity to become part of a collaborative business that combines heritage with innovation, supplying specialist products to customers across the UK and internationally.

What's on offer?

• Hybrid working opportunities
• A collaborative and supportive working environment
• The opportunity to join an established business with exciting growth plans
• Ongoing training and career development
• Modern offices
• The chance to play a key role within a business where your contribution will make a real difference

This is a hands-on role where you'll work closely with customers, suppliers, production and logistics teams to ensure orders are delivered on time and to the highest standards. If you enjoy building relationships, coordinating multiple priorities and taking ownership of the customer journey from order through to delivery, we'd love to hear from you.

Key Responsibilities of the Customer Account Executive:

• Manage customer orders from enquiry through to delivery and invoicing
• Build strong relationships with customers, ensuring an excellent level of service
• Coordinate with production, warehouse and logistics teams to meet delivery deadlines
• Liaise with suppliers and third-party logistics providers to ensure smooth order fulfilment
• Monitor orders using critical paths and proactively communicate progress to customers
• Process sales orders and invoices accurately using ERP systems
• Prepare and coordinate product samples and manage sample requests
• Work collaboratively across departments to improve processes and customer experience
• Ensure accurate administration and documentation throughout the order lifecycle

We're looking for someone who has:

• Previous experience in an Account Executive, Customer Service, Sales Support or Order Management role within manufacturing or a similar environment
• Excellent organisational skills with the ability to manage multiple priorities
• Strong communication skills and confidence building relationships with customers and internal stakeholders
• Good IT skills and experience using ERP systems (Sage 200 experience would be advantageous)
• Experience coordinating orders, logistics or supply chain activities would be beneficial

If you're looking for a role that offers variety, responsibility and the opportunity to develop your career within a specialist manufacturing business, we'd love to hear from you. Apply today or contact Elevation Recruitment Group for a confidential discussion.