Senior Manager, Service & Business Systems

Location: Hertfordshire (Hybrid)

Type: Permanent | Full Time

Shape the Future of Digital Manufacturing

We're partnering with a global organisation, to recruit a Senior Manager, Service & Business Systems.

This is a rare opportunity to join the senior leadership team and play a pivotal role in shaping the digital future of a highly regulated manufacturing environment. You'll be responsible for the strategy, performance, resilience and compliance of the business-critical systems that support the manufacture and supply of medicines to patients around the world.

This is far more than an operational IT leadership role. It's a strategic position at the intersection of technology, manufacturing, quality and business transformation.

The Opportunity

As the senior technology leader for the manufacturing site, you will:

• Develop and deliver the site's digital and business systems strategy.
• Lead the performance, resilience and compliance of GxP-regulated business systems.
• Drive digital transformation and smart manufacturing initiatives.
• Partner with senior stakeholders across Manufacturing, Quality, Engineering, Supply Chain and Global IT.
• Lead a specialist team covering Manufacturing Systems, Operational Technology (OT), Laboratory Systems, Supply Chain Systems, Computer System Validation (CSV), Serialization and IT Services.
• Own the digital portfolio, prioritising investments and overseeing strategic programmes.
• Ensure business continuity, regulatory compliance, audit readiness and data integrity across critical manufacturing systems.
• Build high-performing teams while developing capability and driving continuous improvement.
• Represent the manufacturing site within regional and global technology governance forums.

About You

We're looking for an experienced technology leader who thrives in a regulated manufacturing environment and enjoys combining strategic leadership with operational excellence.

You'll bring:

• Significant leadership experience within pharmaceutical manufacturing or another highly regulated industry.
• Strong knowledge of GxP environments and validated systems.
• Experience with Computer System Validation (CSV), change control, data integrity and regulatory compliance.
• A proven track record of leading manufacturing or business systems supporting operational environments.
• Experience developing digital strategy, governance and transformation initiatives.
• Strong people leadership with experience building and developing high-performing teams.
• Excellent executive stakeholder management and influencing skills.
• Commercial experience managing suppliers, budgets and strategic vendor relationships.

Desirable Experience

• Pharmaceutical, biotechnology or medical device manufacturing.
• Manufacturing Systems, MES, LIMS, ERP or Operational Technology (OT).
• IT Service Management and Business Continuity Planning.
• ITIL, PRINCE2, PMP, Agile or similar professional certifications.

Why Join?

This is an opportunity to influence technology strategy at both site and regional level while supporting the manufacture of medicines that improve patients' lives.

You'll benefit from:

• A senior leadership position with significant visibility across the business.
• The opportunity to shape digital transformation.
• Ownership of critical GxP-regulated systems supporting manufacturing operations.
• Exposure to regional and global technology initiatives.
• Leadership of a highly skilled multidisciplinary team.
• A collaborative culture focused on innovation, continuous improvement and patient outcomes.
• Hybrid working.