Service Management Support – Royal Wootton Basset, Swindon

Position Details:

• Contract Type: Temporary to Permanent
• Hourly Rate: £12.78 per hour
• Working Pattern: Full Time, Monday to Friday, 08:00 – 16:30

About the Role

We are looking for an organised and customer-focused Operations to join our team. This is an excellent opportunity for someone who has a few years of experience in an office-based environment and is looking to develop their career further.

The ideal candidate will have strong administrative skills, excellent attention to detail, and confidence using Microsoft Office applications, particularly Word and Excel. You will play a key role in supporting operational processes, maintaining excellent customer service standards, and helping to improve the efficiency of our day-to-day activities.

Key ResponsibilitiesAdministration & Operational Support

• Provide administrative support to ensure the smooth running of daily operations.
• Prepare reports, presentation packs, and customer documentation using Microsoft Word, Excel, and PowerPoint.
• Maintain accurate records, data, and operational information.
• Support managers in identifying process improvements and efficiencies.
• Assist with coordinating projects, testing activities, and operational changes.
• Monitor business processes and escalate any risks, issues, or opportunities to the appropriate management team.
• Support the implementation of new systems, processes, and automation initiatives where appropriate.

Customer Service & Client Support

• Deliver a professional and responsive service to both internal and external customers.
• Attend customer meetings and project sessions to understand and support client requirements.
• Build positive working relationships with clients and colleagues across different teams.
• Conduct site tours and prepare presentation materials for visitors and customers.
• Investigate customer queries, complaints, and service issues, ensuring they are resolved effectively and professionally.
• Ensure all client requirements and service standards are clearly understood and consistently met.
• Communicate updates and information clearly to customers and stakeholders.

Process Improvement

• Work closely with Operational Managers, Supervisors, Finance Teams, and Account Managers to identify opportunities for improvement.
• Support continuous improvement activities aimed at increasing efficiency and reducing costs.
• Help review existing processes and recommend practical improvements.
• Assist in monitoring service performance and supporting the delivery of agreed service levels (SLAs).

Systems & Compliance

• Escalate IT or application issues that could affect service delivery.
• Ensure company policies, procedures, and best practices are followed at all times.
• Support compliance with operational and customer requirements.
• Assist with risk management activities and ensure issues are identified and addressed promptly.

About YouEssential Skills & Experience

• 2-5 years of experience in an administrative, customer service, operations, or office support role.
• Strong organisational and time management skills.
• Excellent customer service and communication skills.
• High level of attention to detail and accuracy.
• Confident user of Microsoft Office, particularly:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Outlook
• Experience working in a busy office environment.
• Ability to prioritise tasks and manage multiple responsibilities.
• Professional, proactive, and positive approach to work.

Desirable

• Experience supporting operational or service delivery teams.
• Experience dealing with customer complaints or service queries.
• Knowledge of process improvement or continuous improvement activities.
• Experience working with service level agreements (SLAs).

How to Apply:
If you're excited about joining our team and making a difference in the recruitment industry, we want to hear from you! Please submit your up to date CV with no gaps and a brief cover letter highlighting your relevant experience.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.