IT Graduate Recruitment
We're working with an established and growing technology business looking to hire a Software Implementation Consultant to join their customer delivery team. This is an excellent opportunity for someone who enjoys working directly with customers to deliver successful software implementations from project kick-off through to go-live.
You'll play a key role in ensuring customers adopt the platform successfully by managing implementations, configuring solutions, coordinating integrations, and delivering a seamless onboarding experience.
The Role
- Lead software implementation projects for new customers from discovery through to go-live.
- Gather business and technical requirements to understand customer workflows and objectives.
- Configure the software platform to meet customer requirements and best practices.
- Coordinate data migrations and system integrations where required.
- Work closely with internal Product, Engineering, Support, and Customer Success teams to ensure successful project delivery.
- Deliver customer onboarding sessions, workshops, and end-user training.
- Manage implementation timelines, milestones, risks, and stakeholder communication.
- Provide post-implementation support to ensure a smooth transition into ongoing customer success.
About You
We're looking for someone with:
- Experience delivering SaaS or enterprise software implementations.
- Previous experience in an Implementation Consultant, Implementation Specialist, Implementation Manager, Professional Services, Solutions Consultant, Technical Consultant, or similar customer-facing role.
- Strong project management and stakeholder management skills.
- Experience gathering requirements and translating business needs into software solutions.
- Knowledge of software configuration, customer onboarding, integrations, or data migration.
- Excellent communication and presentation skills.
- A proactive, organised, and customer-focused approach.
Desirable Experience
- Experience working with CRM, ERP, HR, Finance, or other business software platforms.
- Exposure to APIs or third-party integrations.
- Experience within a fast-paced SaaS or technology environment.
- Familiarity with implementation methodologies or project delivery frameworks.
What's on Offer
- Competitive salary and benefits package.
- Hybrid working arrangements.
- Opportunity to work on varied implementation projects.
- Collaborative and supportive team environment.
- Ongoing learning and professional development.
- Clear opportunities for career progression within a growing technology business.
If you have experience delivering successful software implementations and enjoy working with customers to bring technology solutions to life, we'd love to hear from you.
Key words: Software Implementation, Implementation Consultant, Implementation Specialist, Implementation Manager, Implementation Engineer, Technical Consultant, Solutions Consultant, Professional Services, Professional Services Consultant, Customer Implementation, Customer Onboarding, Client Onboarding.
To apply for this job please visit www.reed.co.uk.
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