About The Role
Outbound Telesales Team Leader Experience? Account Management Team Leader experience? Looking for a career with a successful company? Apply now!

Business Development Team Leader – Direct365
Skelmersdale
Salary £35,000 with attractive OTE of £50,000 and benefits

Do you have Team Leader or Manager experience in Outbound Telesales and Account Management? We're looking for an ambitious and commercially focused Business Development Team Leader to lead, coach and develop a high-performing sales team, driving sustainable growth through new customer acquisition, cross-selling and exceptional customer experiences. If you have experience of managing Outbound Telesales teams and account management, we would love to hear from you.
What You'll Be Doing

• Leading, motivating and developing a team of sales advisors to exceed sales and KPI targets.
• Driving new business generation, pipeline management and conversion performance.
• Coaching and mentoring team members through regular training, call coaching and performance reviews.
• Creating a positive, high-energy sales culture that encourages success and continuous improvement.
• Identifying opportunities to increase revenue through upselling, cross-selling and new sales initiatives.
• Monitoring performance metrics and presenting regular sales results and insights.
• Supporting recruitment, onboarding and ongoing development of team members.
• Managing day-to-day people responsibilities including attendance, performance and engagement.

What We're Looking For

• Minimum 4 years'telesales leadership experience within a target-driven environment.
• Proven track record of delivering and exceeding sales, revenue and margin targets.
• Strong coaching and sales training experience with the ability to inspire high performance.
• Experience managing outbound sales activity, account management and contact strategies.
• Commercially minded with excellent negotiation and relationship-building skills.
• Outstanding communication, leadership and motivational skills.
• Highly organised with strong time management and analytical abilities.
• Confident using CRM systems and Microsoft Office applications.
• The role is based on-site in Skelmersdale with hybrid options after a probationary period.

Why Join Direct365?

• Be part of a growing business with ambitious plans and a customer-first culture.
• Lead a talented team where your ideas and initiative are valued.
• Enjoy a supportive environment focused on development, recognition and success.
• Play a key role in shaping sales performance and business growth.

In return for your commitment and expertise as Business Development Team Leader Advisor, you will benefit from:

• Salary £35,000 with OTE of £50,000 in an established, successful company
• No weekend or evening working – great hours Monday to Friday (37.5 hours a week)
• Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
• Training to expand your skills. We offer accredited ILM training through external and in-house training, and apprenticeship opportunities on completion of the probationary period.
• 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme
• Free Parking onsite so no parking costs
• Virtual GP for you and your household
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

If you're a results-driven sales leader who loves developing people and delivering outstanding commercial performance, we'd love to hear from you. Help shape the future of Direct365 – Apply today.
About us

At Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone’s peace of mind that the job’s well done.

At Direct365 and phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.