Claims Manager

Northamptonshire
£40,000-£45,000 DOE + Benefits
Hybrid Working | Monday-Friday 37.5 hours per week

Are you an experienced Claims Team Leader or Claims Manager looking for your next challenge? Do you enjoy developing people, improving performance, and delivering outstanding client outcomes?

We're looking for an ambitious Claims Manager to lead a high-performing Motor Recovery Claims team based in Northamptonshire. This is a fantastic opportunity to join a growing business where you'll play a key role in driving team success, improving recoveries, and delivering an exceptional service to corporate clients.

You'll be responsible for managing the day-to-day performance of the team, mentoring claims professionals, and ensuring service standards and financial targets are consistently achieved.

As Claims Manager, you will:

• Lead, coach and develop a team of Motor Recovery Claims Handlers.
• Drive team performance against SLAs, KPIs and quality standards.
• Act as the main point of contact between the claims team and senior management.
• Monitor workloads, productivity and service delivery to ensure exceptional client outcomes.
• Oversee complex or high-value recovery claims, providing guidance and support where required.
• Prepare for client service reviews and ensure recovery processes remain fully documented and compliant.
• Identify training needs, conduct performance reviews and support career development within the team.
• Assist in controlling the claims lifecycle while supporting aged debt recovery and financial performance.
• Build and maintain strong relationships with both internal stakeholders and corporate clients.

We're looking for someone who has:

• Previous experience managing a team within a motor claims, insurance, legal or claims management environment.
• Strong knowledge of motor claims, including pre-litigated recovery claims.
• Experience working directly with clients and attending or leading client meetings.
• Excellent leadership and coaching skills with the ability to motivate a high-performing team.
• Strong organisational skills with excellent attention to detail.
• A proactive, solutions-focused approach to problem solving.
• Outstanding communication and relationship-building abilities.
• The flexibility to adapt within a fast-paced claims environment.
• The right to work in the UK.

Benefits:

• 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days
• Hybrid working (3 days office 2 from home)
• Defined contribution pension scheme, which we will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership
• Season ticket loan
• Access to a discounted vouchers to save money on your weekly shop or your next big purchase
• Emergency back-up family care

If interested, please click APPLY and someone will be in touch to discuss the role further.