Reed
Customer Service Agent –
Location: Leatherhead (Fully Remote)
Job Type: Part-Time
Working Hours: Saturday & Sunday, 8 hours per day (16 hours per week)
Pay Rate: £13.45 per hour
About the Role
My client is seeking a professional and customer-focused Customer Service Agent to join our team on a part-time, fully remote basis. Working weekends, you will be responsible for delivering excellent customer support, handling enquiries efficiently, and ensuring a positive customer experience across all interactions.
Key Responsibilities
- Respond to customer enquiries via phone, email, and online channels.
- Provide accurate information regarding products, services, and customer accounts.
- Resolve customer issues and complaints in a timely and professional manner.
- Process customer requests, updates, and order-related enquiries.
- Maintain accurate records of customer interactions and actions taken.
- Escalate complex issues to the appropriate department when necessary.
- Meet individual and team performance targets while maintaining high service standards.
- Support customers with empathy, professionalism, and a solutions-focused approach.
Requirements
- Previous customer service experience is desirable.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Comfortable using various computer systems and online platforms.
- Ability to work independently in a remote environment.
- Reliable internet connection and suitable home-working setup.
- Positive attitude with a genuine commitment to customer satisfaction.
What We Offer
- Fully remote working arrangement.
- Competitive hourly rate of £13.45 per hour.
- Weekend-only schedule providing excellent work-life balance.
- Supportive and collaborative team environment.
- Ongoing training and development opportunities.
If you are passionate about delivering outstanding customer service and are looking for a flexible weekend role, we would love to hear from you.
To apply for this job please visit www.reed.co.uk.
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