Job Title: Root Cause Analyst Reports to: SquareTrade Customer Excellence Team: Customer Experience Location: Manchester Salary: TBC Job Role As a Root Cause Analyst (RCA), you will provide specialised analytical support, to the Customer Excellence team. Your primary role will be to uphold and enhance the customer experience strategy by systematically identifying areas of friction, risk, and underperformance. You will achieve this by conducting in-depth RCA on key customer failure points, such …