Teqniq is searching for a Dynamics 365 Contact Centre Telephony Consultant to work in the public sector. 37 hours per week. 25 week contract. Two days per week in the office – Tuesday and Wednesday. Job Description: Platform Skills Dynamics 365 Customer Service / Contact Centre Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR Contact centre telephony concepts Call flows, …