The Role

The job:

We`re looking for a new Ecommerce Trading Assistant to join our Ecommerce team based in Loudwater, Buckinghamshire. In this role, you will be an enthusiastic and motivated individual who is excited to be a part of our fast-paced, dynamic Ecommerce team. As an Ecommerce Trading Assistant, you will play a key role in supporting the day-to-day operations of our online store. With a positive approach, a can-do attitude, and a willingness to learn, you will contribute to the success of our growing online business.

You will play a supportive role in managing and maintaining our online store, assisting with product listings, content, promotions, and customer journey optimisation.

Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day…

• Provide administrative support to the Ecommerce team by picking up a variety of different admin-based tasks that help with the day-to-day running of the website
• Collaborate with cross-functional teams, such as marketing, merchandising, and buying, to ensure a seamless operation
• Develop and execute promotional campaigns, collaborating with the commercial team to finalise offers and promotions that align with business objectives and customer preferences
• Proactively maintain and update information on the website, ensuring accuracy, consistency and adherence to brand guidelines
• Uphold a consistent look and feel and customer journey, creating a cohesive and engaging brand experience for customers
• Serve as a customer contact point, promptly and professionally answering internal and external customer questions
• Conduct comprehensive competitive analysis to gather and analyse relevant market data, including competitor pricing strategies and product positioning
• Curate and maintain website content to ensure its relevance, accuracy, and effectiveness, providing customers with a seamless and informative online shopping experience.
• Identify potential areas for improvement in website usability and conversion optimisation. Propose actionable strategies to enhance user experience and increase conversion rate
• Collaborate with cross-functional teams to contribute to the development and implementation of innovative ecommerce strategies
• Demonstrate adaptability and proactiveness in performing a diverse range of administrative tasks as assigned. Contribute to maintaining an organised and efficient work environment, ensuring the smooth operation of the company's ecommerce operations

The Person

This is the type of person we`re dreaming of:

• No prior experience is required, but a willingness to learn and a positive attitude are essential
• Detail-oriented approach, demonstrating meticulous attention to detail to ensure accuracy in all areas of the role
• Effective communication, both written and verbal, is crucial for interacting with a wide range of cross-functional teams
• Ability to work independently and as part of a team, collaborating with colleagues from different departments and contributing to a positive work environment
• Great problem-solving skills with the ability to identify, analyse and resolve customers issues, product glitches or general web discrepancies
• Adaptable and flexible; ability to adapt to changing priorities and learn new procedures. Handling unexpected situations well is crucial in the dynamic environment of ecommerce
• Excellent organisational skills with the ability to manage multiple tasks and prioritising effectively
• Willingness to take initiative and demonstrate a proactive approach to all tasks
• Proficient in MS Office Suite
• Basic understanding of Ecommerce principles and good computer literacy. A general understanding of computers, internet navigation and online tiles is advantageous

In your dream role, you`ll also receive:

• Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers.
• Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
• Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
• Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
• Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an on-site gym and out of hours GP service.
• Hybrid working: Whether you`re an early bird or night owl, we trust you to work your hours responsibly to suit you!

About Dreams

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. There`s over 250 of us at our affectionally named `Bedquarters` in High Wycombe, Buckinghamshire, where every dreamer makes a difference.

We`re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.

And together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You`ll even get a guided tour when you join – that`s part of our mission to get you fully bed-ucated during your induction.

With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.

So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.

Dreams. Love your job.