Based: Lee Valley White Water Centre   Location: Broxbourne 

Flexible

Staff will be required to work early' morning, late nights, weekends.

GLL is looking for a Water Sports Coach based at Lee Valley White Water Centre in Broxbourne. You will be part of the team delivering the coaching and activities across the Centre, ensuring the health and safety of staff and customers, and guaranteeing the highest standards of service. You will be required to deliver a variety of activities from taster sessions to white water activities, paddleboarding and kayaking coaching, depending on your experience, ability and qualifications. The priority with all activities is to deliver a safe experience, focusing on a high level of customer care and enjoyment throughout.

Having existing Paddle UK, Raft Guiding, and/or First Aid Qualifications would be highly desirable.

As a Water sports Coach, you will be predominantly responsible for providing activity instruction and supervision for the many activity participants that visit this unique venue. You will be also responsible for issuing, upkeep and storage of the equipment you use as well as helping maintain the venue, so visitors have the best possible experience. This role has a focus on providing an excellent customer experience as well as promoting water sports and being a role model for the venue. Due to the seasonal demand for activities, this is an annualised contract where working time allowance will be distributed to support the needs of the activity operation and seasonal demand.

There is an expectation for all staff to maintain high safety standards but also develop in all parts of their roles. You will not only be trained in activities you have experience and qualifications in but also in activities that you may not be familiar to make you a well-rounded activity facilitator and coach. Although there is no qualification required for the role, First Aid, Raft Guiding and Paddle sport coaching qualifications are highly desirable.  You will be expected to work towards achieving qualification in all these areas while in the role with the support of GLL.

What you will do: 

*         Deliver venue activities

*         Follow the safety framework for the venue which includes Normal operating procedures and Risk Assessments

*         Encourage innovation in your area of work

*         Work as part of a team supporting each other to provide an excellent customer experience

*         Fully participate in training provided to continue your personal development

*         Supervise and maintain venue equipment and facilities

*         Provide an excellent customer experience to all visitors to the venue

What you’ll need: 

*         The proven ability to operate confidently in a water sports environment

*         The ability to follow health and safety and operational procedures

*         Confidence and enthusiasm

*         The ability to prepare, facilitate and review activity sessions

*         The ability to maintain positive working relationships with staff and visitors

*         Excellent verbal communication skills.

*         Knowledge of venue products,

*         Ability to work varied hours in a busy water sports venue

*         The skills and motivation to develop yourself

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

*         A Values driven organization

*         Learning & development to support career development

*         Good Pension schemes

*         Discounted gym membership for you and your partner.

*         A full time permanent position

*         Industry leading rates of pay

*         opportunity to join the GLL Society and have a say in how we are run plus associated social events

*         Exclusive discounts on our villas in Portugal

*         Exclusive discounts on our Ski chalets in Bulgaria

*         Health assurance

*         Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

*         Discounts across thousands of retailers (GLL Extras)

*         25% off Red Letter Days

*         25% off Buy A Gift

*         20% off GLL spa experience treatments and associated products.

*         Ride to work scheme

*         Free eye tests and discounted glasses

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure Centre, elite sporting venues, libraries and children’s Centre.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’, becaus