We are currently recruiting for a Sales Administrator to join a well- established manufacturing business in the North East. This is a key support role within the Sales function, acting as a vital link between customers, sales, production, logistics, and finance teams to ensure smooth and efficient order processing and outstanding customer service.

Key Responsibilities

• Process customer orders accurately and efficiently within ERP/MRP systems
• Create quotations, order acknowledgements, and customer correspondence
• Maintain accurate customer records, databases, and sales documentation
• Act as the first point of contact for customer enquiries, responding to queries on orders, pricing, delivery, and product information
• Monitor order progress from receipt through to delivery, providing updates and proactively managing delays
• Liaise with Production, Planning, Purchasing, and Logistics to ensure timely fulfilment
• Support the Sales Team with reporting, KPI data, tenders, presentations, and contract administration
• Assist with pricing updates, product information management, and coordination of samples and marketing materials
• Ensure compliance with company procedures, quality standards, and data protection requirements
• Support internal and external audits as required

Skills & Experience Required

• Previous experience in Sales Administration, Customer Service, or Commercial Support
• Strong communication and interpersonal skills
• Excellent organisational and time management abilities
• High attention to detail and accuracy
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Experience with ERP/CRM or order processing systems
• Experience within manufacturing, FMCG, or production environments (Desirable)

Additional details:

• £28,000 salary
• Office-based role
• Company pension scheme
• 20 days holiday + bank holidays (Additional holiday entitlement increasing with service)
• Discretionary annual bonus