Carrington Recruitment Solutions Ltd
2nd Line Support Analyst, IT Escalation Analyst, Legal IT, Law Firm, Professional Services, Part Remote
IT Escalation Analyst / 2nd Line Support Analyst / Desktop Support Analyst required to work for a Law Firm in the City of London. However, this is a part-remote role where it is one week in the office and one week off. There is also an on-call policy tied to this role, but you will be compensated generously for this.
In a nutshell, the ideal candidate will have at least two years’ IT service desk or IT support experience within a law firm or similar professional services environment, strong troubleshooting skills across desktop hardware, laptops, Microsoft Office, Windows 11 and legal-sector applications, and the confidence to act as an escalation point for first-line support.
You should be highly customer-focused, calm under pressure, proactive in managing issues through to resolution, and comfortable providing audio / video conferencing and onsite event support.
Skills & Experience Required:
- Excellent troubleshooting skills, with demonstrable knowledge of desktop hardware, and laptops
- A minimum of 2 years' IT service desk/ IT support experience within a law firm
- Experience of core Microsoft Office products – Word, Excel, PowerPoint and Outlook
- A thorough understanding of legal software and technologies
- Audio/Video conference knowledge desirable
- Experience with ServiceNow desirable
- ITIL Foundation qualification desirable, or equivalent experience
- Customer-focused with a flexible attitude
- Excellent communication skills
- Good understanding of a high pressured, professional services environment
- Able to work under pressure and to tight deadlines
- Ability to own tasks through to completion
- Logical and calm, able to inspire confidence and credibility
- High discretion and confidentiality
This is a great opportunity and salary is dependent upon experience. Apply now for more details…
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For IT Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.