Job Title: Account Handler – North America Special Risks

Location: London

Department: North America Special Risks

Are you looking to build your career within a highly technical, fast-paced London Market environment, this role offers the opportunity to work closely with brokers, Coverholders and insurers across the North American delegated authority space. You'll play a key part in supporting the smooth running of third-party Binding Authorities and the team's own Coverholder authority, ensuring accuracy, compliance and exceptional service delivery.

The Opportunity

As an Account Handler within the North America Special Risks team, you will be responsible for the preparation, acceptance, validation and ongoing management of third-party Binding Authorities. You will also support the binding and issuance of individual policies under the team's own authority, ensuring all activity aligns with regulatory requirements, internal procedures and insurer expectations.

This is a role for someone who thrives on detail, enjoys working with data, and can build strong relationships across brokers, Coverholders, insurers and internal teams.

Key Responsibilities

• Binding Authority Management — Drafting, checking and issuing Binding Authority Agreements (BAAs) and endorsements, ensuring accuracy and compliance.
• Coverholder Liaison — Sending BAAs for acceptance, validating with insurers, and ensuring ATLAS records remain up to date.
• System & Documentation Oversight — Verifying system setup, ensuring documentation meets insurer requirements and internal guidelines.
• Profit Commission Calculations — Supporting the calculation and reconciliation of profit commissions.
• Policy Binding & Issuance — Assisting brokers with binding individual policies and ensuring timely, accurate client documentation.
• Data & Reporting — Preparing monthly Risk Level Data, aggregates and statistics, monitoring changes and escalating where required.
• Stakeholder Collaboration — Working closely with brokers, Coverholders, insurers, agents and the Cheltenham team to ensure smooth processing and premium flow.
• Process Improvement — Supporting Coverholders in improving reporting and payment processes.
• Record Management — Maintaining accurate, detailed and compliant records.

Knowledge, Skills & Qualifications

• Lloyd's & Company Market Knowledge – Min. 5 years experience!
• Delegated Authority Expertise, particularly US property business
• Strong Microsoft Office skills, including intermediate Excel (pivot tables, Power Query, large datasets)
• Excellent communication, relationship-building and organisational skills
• High attention to detail and the ability to meet deadlines
• Understanding of US regulatory requirements
• Working towards or holding CII qualifications (Cert/Dip/ACII)

Seniority Level

• Mid-Senior level

Industry

• Insurance

Employment Type

• Full-time

Job Functions

• Accounting/Auditing

Skills

• Microsoft Office
• Microsoft