Account Manager

Location: Edenbridge, Kent
Contract Type: Permanent, Office Based – Monday – Friday 9-5.30pm.
Salary: £competitive + Annual Profit Bonus.

Excellent Benefits – 24 days holiday + Bank Holidays, Xmas Close, Health Insurance, Pension, Income Protection, DIS, Social and team events, Career opportunities, Parking.

Are you ready to take your career to the next level in a vibrant and growing sector?

As an Account Manager, your primary focus will be on retaining and nurturing strong relationships with existing clients. You will play an essential role in supporting our Sales and New Business teams while ensuring that client requirements are met with efficiency and accuracy.

The successful candidate for this role will have natural customer service & personal skills, a professional attitude, strong organisational skills, and be looking to develop a career within this thriving business.

The Primary focus of this role is the Retention and Strong Relationship Management of Customers.

Why Join This Company?

• Be part of a vibrant, supportive working culture that emphasises teamwork and camaraderie.
• Enjoy a modern office environment where your contributions are valued.
• Experience the thrill of working with niche brands to enhance their market presence.

What You'll Do:
As an Account Manager, your primary focus will be on retaining and strengthening relationships with valued customers. Here's a glimpse of your key responsibilities:

• Manage existing customer accounts and ensure their needs are met efficiently.
• Communicate daily with clients via email and phone, providing top-notch customer service.
• Identify opportunities to grow business within existing accounts and increase sales.
• Estimate and provide timely quotations to clients.
• Handle customer non-conformance reports (NCRs) with thorough investigation and resolution.
• Attend customer meetings, both on-site and at customer premises. (ad hoc)
• Collaborate with external suppliers for various processes and manage artwork submissions.

Support the Sales Team:

• Assist the Sales and New Business Team with the booking of production work – booking in jobs, looking at materials required and ordering in stock
• Accurately input new customer orders into internal systems.
• Provide updates to the Sales Team on repeat business and liaise with customers on new enquiries.
• Generate various customer reports regularly and organise deliveries with the warehouse.

What We're Looking For:
We are seeking a candidate with:

• Prior account management or customer service experience (FMCG & Printing/Packaging, Manufacturing experience preferred).
• Exceptional organisational skills and a high attention to detail.
• An ambitious mindset with a desire to learn and grow.
• Strong communication skills and a "can do" attitude.
• The ability to thrive in a fast-paced environment while managing multiple tasks.
• Proficiency in Microsoft Office applications, especially Excel.

Are you a hardworking, conscientious individual with a passion for learning in a dynamic industry? If so, we want to hear from you! Please apply online today with your latest CV.

This role is being managed by Debbie Foster – Tunbridge Wells Office Angels –

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.