Account Manager

Location: Kingston upon Hull (On-site)
Salary: £28,000 – £35,000 per annum
Hours: Monday to Friday, 8:00am – 4:30pm

About the Company

Our client is a well-established trade-only wide format print specialist, supplying high-quality print solutions to businesses within the signage, exhibitions, events and design sectors. Operating in a fast-paced environment where deadlines can change quickly, they have built their reputation on exceptional customer service, reliability and delivering projects on time.

They offer a supportive, collaborative culture where people are trusted to do their job without the pressure of commission targets or excessive KPIs. This is an opportunity to join a business that values long-term client relationships, teamwork and delivering outstanding service.

The Opportunity

Our client is looking for an experienced Account Manager to become the primary point of contact for a portfolio of trade customers. This is a relationship-focused role, managing projects from initial enquiry through to successful delivery while ensuring customers receive an exceptional experience throughout.

Rather than focusing on cold sales, this position centres on building relationships with existing clients, preparing and following up quotations, coordinating projects with production, and ensuring every order is delivered accurately and on time. You'll also identify opportunities to grow existing accounts by introducing additional products and services where appropriate.

Key Responsibilities

• Manage a portfolio of existing trade clients.
• Build and maintain long-term customer relationships.
• Prepare accurate quotations and follow up outstanding opportunities.
• Process customer orders and oversee projects from enquiry through to completion.
• Liaise with production teams to ensure jobs are delivered on time and to specification.
• Keep customers informed throughout the production process.
• Resolve customer queries and any project issues quickly and professionally.
• Identify opportunities to increase business within existing accounts.
• Maintain accurate customer records and update internal systems.
• Attend customer meetings where appropriate (not essential to the role).

About You

Ideally, you'll come from a wide format print, signage, display graphics, exhibitions or visual communications background and have a good understanding of industry products and production processes.

You'll be confident discussing print specifications, understanding the differences between production methods such as UV and dye-sublimation printing, and materials including Foamex and Dibond.

You'll also have:

• Previous Account Management or Client Relationship Management experience.
• Excellent organisational skills with the ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills.
• A proactive, solutions-focused approach to customer service.
• Commercial awareness with experience preparing quotations and following up opportunities.
• Excellent attention to detail.
• Competent IT skills, including Microsoft Office and CRM/MIS systems.
• Experience within the print, signage, exhibitions, events or visual communications sectors would be highly advantageous.

What's on Offer

• £28,000 – £35,000 salary, depending on experience.
• Monday to Friday working hours (8:00am – 4:30pm).
• A friendly, supportive and relaxed working environment.
• No commission-based sales pressure or unrealistic KPIs.
• The opportunity to develop long-term relationships with valued trade customers.
• Potential discretionary Christmas bonus based on company performance.

This is an excellent opportunity for someone who enjoys relationship management, problem solving and delivering outstanding customer service within the wide format print industry, while working for a business that values quality, trust and teamwork over aggressive sales targets.