Main Purpose of Post: Administrator

To assist in the provision of an efficient and effective administrative support service to operational and support teams.

To provide accurate advice, information and assistance to customers including recording of complaints; service requests; Issuing, collecting, and validating customer documentation.

Principal Responsibilities: Administrator

1. To maintain and update a range of electronic/manual information systems and assist with the collation of any statistical returns.

2. To process incoming and outgoing mail, emails, garden waste queries.

3. To undertake a full range of clerical duties, including word processing of correspondence, reports, policies and procedures and associated documentation.

4. To co-ordinate, attend and take notes/minutes of a range of meetings, produce and distribute minutes, as required.

5. To create, maintain and archive files.

6. To liaise with other organisations including statutory, independent and voluntary agencies.

7. To order stationery, publications and equipment in line with procurement policies and procedures.

8. To undertake work on a “task and finish” basis under the direction of the Supervisor.

9. To comply with Welsh language requirements of the position (no competency level).

10. To co-operate with your employer and follow health and safety advice and instructions.

11. To abide by the principles and practice of equality of opportunity as laid down in the Council’s Equal Opportunities Policy.

Experience Administrator

• Experience of working in an office environment

• Experience in use of office packages

Knowledge Administrator

• A good understanding of how a local authority operates and preferably a working knowledge of the service area

• Knowledge of relevant financial policies