C&M Travel Recruitment
Aftersales customer services agent – Required for this well known travel company based in North London. They are looking for a experienced travel person ideally with GDS knowledge to work in this busy aftersales team. They will pay up to £28,0000 + up to £5,000 comm and benefits.
Aftersales customer service agents duties -To answer all calls in a courteous and professional manner within the departmental standards. -To deal with all telephone and email queries post reservation and general queries. -To amend or cancel reservations as a result of incoming enquiries. To include amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests -To amend hotel, car hire and transfer reservations -To action ETA’s (visa’s), API’s, Mobility Forms within set timeframes -To work to set targets and ensure efficient customer care handling. -Ability to make decisions in a pressurised environment. -Computer Literate – to be able to use a variety of applications – GDS(galileo),Outlook and possibly word/excel.
Aftersales customer service agents skills required -Travel industry experience is a must with in a sales , customer service or administration team. -Ideally GDS trained, galileo would be a major advantage
Additional information -One in three Saturdays with a day off during the week
If you are interested in the above role please apply online or send your cv to quoting DT60255
To apply for this job please visit www.reed.co.uk.
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