Faith Recruitment
Aftersales Executive
Aldershot, Office-Based
£32,000
Are you an experienced customer service professional with a talent for resolving issues and building strong relationships? We're looking for an Aftersales Executive to join a busy and dynamic team in Aldershot, where delivering excellent customer support is a top priority.
This role is ideal for someone who is proactive, highly organised, and thrives in a fast-paced environment where no two days are the same.
Key Responsibilities:
- Handle inbound calls and emails professionally and efficiently
- Manage and resolve customer complaints with care and accuracy
- Liaise with internal teams and external contacts to ensure timely resolution of issues
- Provide bespoke solutions and maintain consistent communication with customers
- Organise customer refunds and credit notes
- Assist with invoice queries and maintain accurate records
- Prepare and attend internal quality meetings
- Escalate complex complaints when appropriate
- Ensure all procedures are followed in line with company policy
What We're Looking For:
- A positive, customer-focused approach
- Experience in complaint handling within a high-pressure environment
- Strong organisational and time management skills
- Confident communicator (written and verbal)
- Ability to stay calm under pressure and multitask effectively
- Commitment to achieving high standards of service and accuracy
- Team-oriented, adaptable, and solutions-driven
- Full-time availability, office-based in Aldershot (no remote working)
Desirable (but not essential):
- Experience with Sage 200
- Fire Marshall or Health & Safety training
If you're ready to take the next step in your customer service career and want to work in a supportive, forward-thinking environment – apply today!
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Sales Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.