Travel Trade Recruitment
Airline Reservations & Groups Consultant Wanted !!
Do you have experience of working for an airline and looking for a new challenge.
Key Responsibilities
- Group sales and reservations handling
- Taking reservations calls from both direct passengers and trade partners
- Generating airline bookings, changes, ancillary, etc. and issuing/reissuing tickets / EMDs (auto and manual fare build)
- Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
- Daily and monthly airlines sales reports and reconciliation
- Dealing with ticket reissues, upgrades, reroutes, lost tickets etc.
- Taking calls from passengers and dealing with all aspects of customer service
- Taking calls from Travel Agents & Tour operators
- Occasional face to face dealing with passengers
Experience:
- Minimum two years' experience in an airline reservations role
- GDS knowledge preferably Sabre
- Knowledge of fares and ticketing an advantage
- Good knowledge of MS Word, Excel, PowerPoint, Sabre, DDS and eSmash
- Ability to work under pressure
- Excellent telephone manner
- Ability to work as part of a team
Personal qualities:
- Must be customer focused, well presented, and well spoken
- Good time management and organisational skills
- Must be professional whilst under pressure
- Excellent attention to detail
- Brilliant telephone manner
- Ability to work under pressure
- Flexibility
Package
- Up to £28,000
- Full time office based role
- Monday – Friday working (8 hour shift)
- Travel benefits
Interested please email or apply here now
To apply for this job please visit www.reed.co.uk.
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