Appliance Aftersales Co-ordinator

We’re looking for an Aftersales Co-ordinator to join our dedicated appliance aftersales team at our manufacturing site in Howden, East Yorkshire on a 12 Month Fixed-Term Contract.

Reporting to the Aftersales Team Leader, you’ll act as the first point of escalation for appliance aftersales service issues, primarily supporting Howdens depots, while also working with our independent engineers and supply chain teams to deliver a first-class customer experience.

Location | Howden

Contract Type | 12 Month FTC

Hiring Manager | Aftersales Team Leader

Shift Pattern:

• The role will initially be Monday to Friday, 9:00 -17:00 while you’re getting up to speed.

• Once fully trained, you’ll move to a rota pattern of one week 08:00 -16:00 followed by two weeks 09:00 -17:00.

• You’ll also be required to work one in four Saturdays 08:00-12:00 on a rota basis, which can be completed from home.

What will you be doing as an Aftersales Co-ordinator:

• Delivering exceptional customer service, with a primary focus on supporting Howdens depots, alongside a network of circa 100 independent engineers

• Logging, monitoring and taking appropriate action to resolve any service issues, escalating appropriately any unresolved issues before they impact the service level agreement

• Providing regular reports on Engineer performance and to work in partnership with the Field Service Support Engineers to maximise the aftersales service delivery for our customers

What do you need to qualify for the Aftersales Co-ordinator:

• Experience working within a customer service role

• Competent with Microsoft office packages and SAP CRM system experience is desirable

• The ability to communicate across different levels within the business and remaining calm under pressure

• Able to work collaboratively as part of the wider aftersales team

• The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind

What we can offer you:

• Competitive salary, bonus and benefits package

• Pension plan with a company contribution of up to 12%

• Free on-site parking

• Free lunch at our on-site canteen

• Friendly and supportive environment offering exceptional reward and recognition

How to Apply:

We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we’re keen to hear from you. When you apply, you will need to attach a CV

About Howdens:
Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment.  That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.

Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.