Assistant Resident Services Manager

We're working with a leading residential property organisation to recruit an Assistant Resident Services Manager for one of its premium Build-to-Rent developments in Birmingham.

This is an opportunity to join a business that places customer experience at the centre of everything it does while offering genuine career development within a growing sector.

Working closely with the Senior Resident Services Manager, you'll help deliver an exceptional resident experience, support the onsite team and ensure the day-to-day operation of the building runs smoothly.

The organisation

You'll be joining a well-established organisation with an excellent reputation within the Build-to-Rent sector. The business is committed to creating welcoming communities, delivering high standards of service and investing in the development of its people. It also promotes an inclusive culture where diversity, wellbeing and sustainability are valued.

The role

As Assistant Resident Services Manager, you'll support the operational management of a busy residential development, ensuring residents receive a positive experience from move-in through to move-out.

Working hours are on a rota of either 8:00am-5:00pm or 11:00am-8:00pm, with one Saturday in every two required.

Responsibilities include:

• Supporting the delivery of a first-class resident experience across the development.
• Managing resident enquiries and resolving escalated issues where required.
• Coordinating resident move-ins and move-outs to ensure a seamless process.
• Carrying out property inspections and resident visits.
• Supporting the management of the onsite team rota.
• Liaising with contractors and monitoring maintenance works to ensure high standards are achieved.
• Assisting with void management and operational expenditure.
• Supporting the delivery of resident events and community initiatives.
• Producing operational reports and supporting the Senior Resident Services Manager with day-to-day site management.

The skills needed

To be successful as an Assistant Resident Services Manager, you'll bring:

• Working knowledge of residential property management, Build-to-Rent or Purpose-Built Student Accommodation (PBSA).
• Experience delivering exceptional customer service within a residential, hospitality or service-led environment.
• Experience supporting or leading a team.
• Strong communication and relationship-building skills.
• The ability to prioritise a varied workload and work collaboratively with colleagues.
• An awareness of health and safety requirements within a residential environment.
• Confidence working with contractors and external stakeholders.

Qualifications in property or customer service would be advantageous but are not essential.

If you're looking to develop your career within the Build-to-Rent sector and join an organisation committed to delivering an excellent resident experience, we'd love to hear from you.

Apply now to be considered. Interviews are expected to take place shortly, so early applications are encouraged.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.