Associate Director – Property Management

– London (Hybrid Working)

– DOE

– Monday – Friday, 9:00am – 5:30pm – This is initially a maternity cover position; however, there is the potential for the contract to become a permanent role.

Our client, a leading and rapidly growing residential property management business, is seeking an experienced Associate Director to join their senior leadership team.

This is an exciting opportunity for a highly motivated property professional to take ownership of operational service delivery across a substantial residential portfolio, whilst leading and developing high-performing property management teams.

The successful candidate will play a pivotal role in driving operational excellence, client satisfaction, compliance, and business improvement initiatives across a diverse portfolio of developments throughout London.

Working Pattern

• 1 day per week working from the Head Office
• 1 day per week working from home
• 3 days per week visiting developments across London
• Monday to Friday, 9:00am – 5:30pm

Key Responsibilities

Operational Leadership

• Lead and oversee the day-to-day operational delivery across a residential property portfolio.
• Work closely with senior stakeholders across finance, compliance, technology, and support functions.
• Develop and implement operational strategies to enhance service delivery and customer satisfaction.
• Ensure service levels are achieved through effective monitoring of response times, resolution times, and customer feedback.
• Support the mobilisation of new developments and management contracts.

Compliance & Risk Management

• Oversee all health & safety, compliance, and risk management activities across the portfolio.
• Ensure statutory inspections, planned preventative maintenance (PPM) programmes, and remedial actions are completed within required timescales.
• Monitor compliance performance and implement improvements where required.
• Maintain robust audit trails and operational records.

Team Leadership & Development

• Lead, mentor, and develop Property Managers and wider operational teams.
• Conduct regular performance reviews and one-to-one meetings.
• Identify training and development needs and support career progression.
• Drive accountability and ensure service standards and KPIs are consistently achieved.

Client Relationship Management

• Build and maintain strong relationships with clients, stakeholders, residents, and contractors.
• Act as a senior escalation point for complex operational matters.
• Deliver exceptional customer service and ensure a customer-centric culture is embedded throughout the team.
• Attend client meetings and present operational performance reports.

Financial Oversight

• Work alongside the finance team to support budgeting and financial planning.
• Review and monitor service charge budgets and expenditure.
• Support year-end accounting processes and financial reporting.
• Assist with void cost modelling and portfolio forecasting.
• Ensure financial processes and reporting obligations are completed accurately and on time.

Continuous Improvement

• Review and enhance operational processes and procedures.
• Develop and implement standard operating procedures (SOPs).
• Drive innovation, efficiency, and service improvements across the business.
• Contribute to wider strategic business initiatives and growth plans.

Key Performance Indicators

Success in this role will be measured against:

• Client satisfaction
• Team development and retention
• Compliance performance
• Outstanding PPMs and remedial actions
• Budget and reporting delivery
• Response and resolution times
• Customer feedback scores
• Operational efficiency and process improvement

About You

To be successful in this role, you will have:

• Significant experience within residential block management or property management.
• Previous experience managing and developing operational teams.
• Strong understanding of health & safety and compliance requirements within residential property management.
• Experience overseeing service charge budgets and working alongside finance teams.
• Excellent stakeholder management and client-facing skills.
• Strong organisational and leadership abilities.
• A proactive and solutions-focused approach.
• Excellent communication and relationship-building skills.
• A full UK driving licence is desirable.

What’s On Offer

• Hybrid working model
• Senior leadership position with significant influence
• Opportunity to shape operational strategy and business growth
• Professional development and career progression opportunities
• Collaborative and supportive working environment

If you’re an experienced senior property management professional looking to take the next step in your career, we’d love to hear from you.