Exchange Street Claims & Financial Services
As an Audit and Quality Performance Lead you will shape and strengthen the technical standards that underpin our quality reviews.
You'll prepare cases for internal technical assessment, ensure robust quality processes, and provide clear, actionable feedback to internal teams and external clients.
You'll lead internal audit activity across telephony and file reviews — identifying trends, analysing root causes, and delivering insights that support continuous improvement.
As a technical referral point, you'll also provide coaching and guidance to the wider team.
You'll oversee claims reviews and quality output for a portfolio of high-profile clients, applying strong attention to detail across liability decisions, disputed proceedings, litigation, and complex losses.
Alongside your audit responsibilities, you'll maintain a small desktop claims caseload for a major client, keeping you close to operational practice and technical decision-making.
Interested applicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims / Job Ref: CD269. For all other vacancies, take a look at our website – exchange-street.co.uk
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Accounting & Finance Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.