Automation Engineer

Location: London (Hybrid Working)

Salary: £60,000–£70,000 + bonus + excellent benefits

Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, mental health support, and more.

Our client, a leading London-based technology and managed services provider, is hiring an Automation Engineer to help drive innovation across Service Desk operations and IT automation.

This is an opportunity to join a business that is transforming enterprise connectivity, managed IT, and cybersecurity services through a modern fibre network and fully in-house delivery model. With a strong reputation for technical excellence, operational quality, and customer experience, the organisation continues to invest heavily in automation, infrastructure, and modern service delivery.

As an Automation Engineer, you’ll play a key role in improving operational efficiency, streamlining support processes, and enhancing the end-user experience through intelligent automation and workflow optimisation.

What you’ll do

• Collaborate with Service Desk teams to identify repetitive tasks and operational bottlenecks suitable for automation.
• Design, develop, and deploy scalable automation workflows aligned to business goals and compliance standards.
• Build and manage RPA solutions for ticket handling, escalations, notifications, and routine support tasks.
• Monitor, troubleshoot, and optimise automation processes to ensure reliability, performance, and accuracy.
• Work closely with technical and operational stakeholders to gather requirements and translate them into effective automation solutions.
• Maintain clear and structured documentation for workflows, automation architecture, and version control.
• Support wider process improvement and IT transformation initiatives across the business.
• Stay current with developments in automation technologies, RPA platforms, and ITSM best practices.

What we’re looking for

• Experience working within Service Desk or IT Service Management environments.
• Hands-on experience with RPA and automation technologies, ideally within an MSP environment.
• Strong scripting and automation skills using PowerShell, Python, or similar technologies.
• Ability to analyse operational processes and translate them into scalable technical solutions.
• Experience working with Microsoft cloud technologies including Microsoft 365, Azure, and Intune.
• Strong communication and stakeholder engagement skills.
• A proactive mindset with excellent attention to detail and a passion for continuous improvement.

Desirable experience

• ITIL Foundation or relevant automation certifications.
• Experience with additional automation platforms such as UiPath or Automation Anywhere.
• Knowledge of API integrations, databases, and cloud-based services.
• Exposure to change management and process improvement initiatives.
• Microsoft certifications including AZ-900, MS-900, or AZ-104.

Why join?

• Join a business investing heavily in technology, automation, and innovation across London’s enterprise infrastructure.
• Work within a modern technical environment supporting high-performance connectivity and managed services.
• Be part of a collaborative engineering culture with strong internal progression opportunities.
• Competitive salary between £60,000–£70,000 plus bonus and comprehensive benefits package.
• Strong focus on employee wellbeing, learning, and development.
• Opportunity to contribute to a business recognised for its growth, culture, and technical excellence.

Apply now to help shape the future of automation and operational excellence within a forward-thinking technology organisation.