Michael Page Business Support
As a Customer Service Executive, you will be the first point of contact for B2B customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management.
Client Details
Our client is a highly respected yet low-profile telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success.
Description
Key responsibilities include:
- Handling inbound customer enquiries via phone and email
- Managing and resolving queries relating to telecoms services, billing, and accounts
- Supporting customers through the onboarding and installation process
- Liaising with internal teams (technical, sales, operations) to resolve issues efficiently
- Maintaining accurate records on CRM systems
- Proactively following up with customers to ensure satisfaction and retention
- Identifying opportunities to upsell or introduce additional services where appropriate
Profile
We're looking for a confident and organised customer service professional who thrives in a fast-paced, office-based environment.
You will ideally have:
- Previous experience in a Customer Service Executive, Advisor, or Account Support role
- Strong communication skills and the ability to build rapport quickly
- A proactive and solutions-focused approach to problem-solving
- Good attention to detail and organisational skills
- Experience working with CRM systems
- A team-focused mindset with a willingness to support colleagues
Experience in telecoms, tech, or a B2B environment would be advantageous.
Job Offer
What's on Offer:
- Salary of £28,000 – £32,000 depending on experience
- Clear progression opportunities into Account Management or senior customer roles
- Supportive, team-oriented office environment
- Full product and systems training
- 25 days holiday + bank holidays
- Company pension scheme
- On-site parking
If you are ready to take the next step in your career as a Customer Service Executive, we encourage you to apply today!
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Accounting & Finance Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.