The Opportunity Are you passionate about delivering exceptional customer experiences? We are looking for a customer-focused and proactive E-commerce Customer Services Agent to join a busy operations team. This is an exciting opportunity to play a key role in supporting customers throughout their purchasing journey while working in a fast-paced and collaborative environment.

Key Responsibilities

• Provide excellent customer support via telephone, email, and customer service platforms.
• Manage customer orders, ensuring they are processed accurately and efficiently.
• Handle enquiries relating to products, orders, deliveries, returns, and refunds.
• Resolve customer complaints professionally and escalate complex issues where appropriate.
• Maintain accurate records and case notes within CRM and internal systems.
• Liaise with internal teams and external partners to ensure timely query resolution.

Skills & Experience

• Previous customer service experience is essential, ideally within an e-commerce environment.
• Strong communication skills with the ability to build rapport and manage challenging situations.
• Experience using CRM systems and Microsoft Office applications.
• Excellent organisational skills with strong attention to detail.
• A positive, empathetic, and solution-oriented approach to customer interactions.
• Knowledge of SAP and Salesforce would be advantageous.

What's on Offer

• A varied and rewarding role within a supportive team environment.
• The opportunity to make a real impact on the customer experience.
• Ongoing training and professional development opportunities.
• Exposure to a range of business functions and stakeholders.
• A fast-paced environment where no two days are the same.
• A permanent, full-time position with opportunities for career growth.