Bilingual Chinese/English Speaking Customer Service Agent

Location: Homebased

Start Date: ASAP

Type: Ongoing – Temporary

Salary: £14.50ph

Hours: 1am – 10am

My client based in Wokingham is looking for a Bilingual Chinese/English Speaking Customer Service Agent to join their team with this exciting new Global campaign. We are looking for candidates who have got strong experience in providing solutions to customers, managing the deliverables of campaigns, managing relationships with customers and excellent Microsoft Office ability particularly Outlook.

The role is homebased and will entail responding to emails and telephone calls from customers who will have received notification regarding the recall product. Customers will communicate with you on this recall campaign by email and telephone and you will be trained on how to answer the queries. It is a busy and fast-moving campaign and will sometimes have quiet days… So they are looking for someone to adapt to that environment. You will be working in a team and building relationships so respect and kindness to your other colleagues and team leaders is a must!

Daily Duties

Managing the relationship and briefing requirements

Answering Email and calls in a timely and efficient manner

Working with colleagues to run successful campaigns

To manipulate data and present data results to the clients in the required format

To liaise with customers as part of the project co-ordination processes

Ability to use own initiative and apply common sense to all work situations

Requirements

Visibility of having worked in a customer service role previously

Calm and patient manner

Competent in all aspects of MS Office packages specifically Outlook

Developed communication skills, including written, spoken.

A conscientious work ethic and strong understanding of meeting and achieving deadlines