red recruitment
Billing Advisor
Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field.
As a Collections and Billing Advisor, you will be manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary
Benefits & Package for a Billing Advisor:
- Salary: Competitive
- Hours: Monday – Friday, 9am – 5:30pm
- Contract Type: Permanent
- Location: Solihull
- 33 days holiday (including Bank Holidays)
- Referral Bonus – Recommend a friend
- Employee Assistance Programme
- Private Medical Insurance after probation
- Enhanced Maternity and Paternity pay
- Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme
Key Responsibilities of a Billing Advisor:
- Manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary
- Handle aged debt queries and dispute resolution to minimise outstanding balances
- Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies
- Collaborate with internal teams to find solutions and prevent recurring problems
- Maintain accurate records of customer interactions, dispute cases, and follow-up actions
- Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes
- Escalate critical issues to appropriate departments or management when necessary
- Respond to customer inquiries and complaints through various channels, including phone, email, and chat
- Investigate and resolve complex customer issues in a timely and efficient manner
Key Skills and Experiences of a Billing Advisor:
- Customer service experience required
- Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues
- Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment
- Excellent verbal and written communication
- Strong problem-solving abilities and analytical thinking to resolve complex customer issues
- Proven active listening skills to understand customer needs and concerns
- Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting
- Patient and composed demeanour, even in high-pressure situations
- Ability to adapt to changing priorities and multitask effectively
- Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience
If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now!
Red Recruitment (Agency)
To apply for this job please visit www.reed.co.uk.
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