Anderson Scott Solutions Ltd
Business Central 2nd Line Support Consultant
£38,000 – £48,000 DOE
Hybrid (1 office day/week in the Midlands) or remote options for experienced candidates.
Our client is a well-established Microsoft Dynamics Partner and, due to continued growth, is looking to appoint an experienced Business Central 2nd Line Support Consultant to join their expanding support team.
This is an excellent opportunity for someone who enjoys troubleshooting complex Business Central issues, working closely with customers, and further developing their technical expertise within a collaborative and supportive environment.
Key Responsibilities
- Provide 2nd line support for Microsoft Dynamics 365 Business Central customers via phone, email, and support portal.
- Take ownership of complex technical support cases, efficiently investigating, analysing, and resolving issues.
- Escalate unresolved or highly technical issues to senior support or development teams where appropriate.
- Work closely with developers to coordinate code fixes, testing, and successful deployment.
- Manage support incidents in line with agreed Service Level Agreements (SLAs), balancing urgency, impact, and customer expectations.
- Maintain accurate and up-to-date documentation of support cases and resolutions.
- Contribute to the creation and maintenance of internal knowledge articles and best practice documentation.
- Deliver a consistently high standard of customer service while building and maintaining strong client relationships.
Experience
- Minimum of 3 years' experience working with Microsoft Dynamics 365 Business Central or Dynamics NAV in a support, consultancy, or key/super user role.
- Experience of supporting or implementing ERP systems.
- Strong understanding of finance processes and ERP finance modules is highly desirable.
- Previous experience managing customer support cases and handling technical escalations.
Skills
- Excellent troubleshooting and analytical skills.
- Strong customer service and communication skills, both written and verbal.
- Ability to prioritise workloads and manage multiple support tickets effectively.
- Comfortable working under pressure while consistently meeting SLA targets.
- Experience with integrations, APIs, extensions, third-party applications, or telemetry tools would be advantageous.
- A proactive, solution-focused approach with a commitment to continuous improvement.
What's on Offer
- Competitive salary dependent on experience.
- Hybrid working, with remote options available for highly experienced candidates.
- Access to the latest AI tools to enhance productivity.
- Generous annual leave, including additional leave linked to attendance.
- Private healthcare.
- Company pension with matched contributions.
- Death in Service benefit.
- Employee Assistance Programme offering 24/7 confidential support.
- Ongoing training, professional development, and clear career progression opportunities.
- A collaborative and supportive culture with regular social events and a strong focus on employee wellbeing.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Healthcare & Nursing Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.