Join BT as a Business Sales Advisor in our Outbound Team, selling EE Mobile & BT Broadband

Location: BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Salary: £27,835.00 + 30% OTB

Hours: Full Time, 37.5 hours per week

Shifts: Monday-Friday with shifts falling between 8am-7pm

Why BT? 

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers – those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. 

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. 

Why this role matters

We’re looking to grow our dynamic team with highly motivated Sales Advisors who have a passion to succeed in a fast-paced, performance driven environment.

We are at a very exciting point in our growth journey in Desk Based Sales (SME) and there has never been a better time to join us. We sit within Business and Public Sector, which means you will be part of a 12,000 person strong organisation, one that we will be continuing to strengthen and grow over the coming months.

Of course, we’ll provide comprehensive training to successful candidates where you’ll be given the skills to showcase the full range of BT products and services to help us retain and acquire new customers.

What you’ll be doing

You will deliver defined revenue, product volume and quality targets through the acquisition and retention of UK SME customers. Sales opportunities are initiated by Inbound call’s as part of a specific campaign and in accordance with business requirements. You will need to be resilient to build a pipeline , responding to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. 

What skills you’ll need

• Customer focused – the ability to understand the importance of customer acquisition and deliver customer satisfaction targets.
• Creative in approach to generating revenue
• Excellent communication skills – knows how to demonstrate, promote and sell
• Be passionate, ambitious, resilient and driven in your career
• Ability to build strong relationships with customers and colleagues at all levels

Benefits:

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 

• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up 

• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more 

• 22 days annual leave (not including bank holidays), increasing with service 

• 24/7 private virtual GP appointments for UK colleagues 

• 2 weeks carer’s leave 

• World-class training and development opportunities 
• Option to join BT Shares Saving schemes 

Don’t Meet Every Single Requirement: 

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.