"You should have experience in a customer focused role and be able to use various software packages to raise repairs orders for our housing stock, book appointments and process invoices.

You should be confident working with minimal direction, balancing competing priorities and responding to situations quickly and be able to communicate comfortably with customers, colleagues and contractors by phone and email.

You should be experienced in inputting data accurately and efficiently.

Charnwood Borough Council operates an agile working policy with a mixture of home and office-based working."

As part of the role you will be expected Administer and progress damp, mould, and disrepair cases at Council owned accommodation to improve property conditions for tenants and defend disrepair claims successfully.

Delivery of an effective and appropriate service to all service users, fairly and without discrimination.

Main Accountabilities

1. Administer systems and processes to record, track, action, and resolve damp, mould, and disrepair cases.

2. Work alongside colleagues and on-site technical officers and contractors undertaking surveys and delivering works, and the Council’s legal services section, to actively progress and resolve damp, mould, and disrepair issues.

3. Support the delivery of initiatives to prevent damp, mould, and disrepair occurring at the Council’s housing stock.

4. Support the effective management of contracts.

5. Assemble and analyse data and produce management and performance information.

6. Engage with customers, respond to queries and concerns, and support the management of complaints.

7. The postholder will be required to undertake such other duties commensurate with the grade, and / or hours of work, as may be reasonably be required.

8. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies.

Special Factors

This job description sets out the duties and responsibilities of the job at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of the grading of the job.

Charnwood Borough Council is seeking to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled candidate.