Reed Talent Solutions
Dive Into a Career That Makes a Splash – Join United Utilities.
Are you highly organised and detail-oriented? Would you enjoy managing cases from start to finish and keeping everything on track?
United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for people-focused, organised individuals to join their team as a Case Owner.
About The Roles
In this role, you’ll manage a caseload of non-household metering cases from start to finish. You’ll schedule and coordinate meter installation and exchange jobs, update market systems to ensure data accuracy, and liaise with customers, retailers, and internal teams to resolve queries. You’ll also monitor progress, provide regular updates and take ownership from start to finish to give a smooth customer journey and support process improvements while ensuring compliance with market codes and SLAs.
What You’ll Be Doing
- Manage a personal caseload of non-household metering cases, taking ownership from creation through to completion.
- Schedule and coordinate meter installation and exchange jobs, ensuring timely delivery and accurate updates.
- Liaise with retailers, customers, and internal teams to resolve queries and maintain a smooth customer journey.
- Update and monitor market operating systems (e.g., CMOS), correcting exceptions and ensuring data integrity.
- Provide regular progress updates and maintain high levels of customer satisfaction through clear communication.
- Support process improvements and compliance activities, including documentation, testing, and adherence to market codes and SLAs.
What We’re Looking For
- Excellent communication and stakeholder management skills, with the ability to build strong relationships across teams and with customers.
- Proven experience working with market data systems (e.g., CMOS) and ensuring data accuracy and integrity.
- Strong organisational skills, capable of managing multiple priorities and meeting strict deadlines in a fast-paced environment.
- High attention to detail and problem-solving ability, ensuring issues are resolved quickly and effectively.
- Customer-first mindset, with a focus on delivering quality service and driving continuous improvement.
What You Need to Know
- Hourly Rate- £ 16.29 PAYE, paid weekly one week in arrears
- Location: Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP (on site full-time)
- Assignment type: 12 Temporary Contract through Reed Talent Solutions, as United Utilities trusted recruitment partner.
What Shifts Might You Have
- On the job training is provided
- Monday- Friday, either 8am-4pm or 9am-5pm
What Are the Benefits of the Role
- Free on-site parking for all employees.
- Free shuttle bus service from Warrington Interchange for convenient commuting.
- Modern office facilities, including refreshments and working spaces.
What’s the Next Steps
Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date
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To apply for this job please visit www.reed.co.uk.
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