Michael Page Business Support
The Case Progression Manager will oversee the effective management of casework processes within the not-for-profit sector, ensuring timely and accurate delivery of customer service objectives. This temporary position requires a detail-oriented professional with a strong focus on operational efficiency and compliance.
Client Details
The employer is a small-sized not-for-profit organisation dedicated to making a positive impact on the community. They provide essential services and support to their clients, based in the heart of Slough.
Description
- Promote clarity of the Case Manager role across teams.
- Track case progression, ensuring timeliness and risk mitigation.
- Analyse data to identify trends and inform planning.
- Provide accurate data for reporting and governance.
- Deliver targeted training to improve practice and compliance.
- Liaise between JLT, managers, and senior leadership.
- Contribute to key meetings supporting oversight.
- Escalate non-compliance with proceedings timescales.
Profile
A successful Case Progression Manager should have:
- Experience in case management or a related customer service role within the not-for-profit sector.
- Qualification in social work and registered with Social Work England.
- Good understanding of MS Office, especially Microsoft Word and Outlook.
- High level of understanding of the care proceedings/ family justice system and experience of undertaking care proceedings.
- Up to date with legislation, policies and procedures.
- Experience of working with looked after children, including involvement in complex legal proceedings.
- Excellent communication and interpersonal skills.
Job Offer
- An hourly rate of £23.00 to £29.00, depending on experience and qualifications.
- Temporary position, offering flexibility in work arrangements.
- An opportunity to contribute to meaningful work within the not-for-profit sector.
If you are passionate about this and have the skills required for the Case Progression Manager role, we encourage you to apply today!
To apply for this job please visit www.reed.co.uk.
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